Raphael Champagne
185 S.Côté
La Présentation, QC
J0H 1B0
(450) 518-0075
[email protected]



  • 1995-1996: Intensive English program (Elementary 6th grade, École Sacré-Coeur @ St-Hyacinthe, QC.)

  • 1996-2001: International Education Program (High School, Polyvalente Hyacinthe-Delorme @ St-Hyacinthe, QC.)

  • 2001-2003: Computer and Natural Sciences (College, CEGEP de St-Hyacinthe @ St-Hyacinthe, QC.)



  • Feb. 2004- Jan. 2005: Kenworth Maska, Parts Counter Person. Learned the basics about trucks mechanics, familiarized with different manufacturers and their products (Kenworth, Cummins, Caterpillar, Eaton, etc.).

  • 2005-2007: Kenworth Maska, Customer service advisor. Opened and closed repair work orders, made warranty-related decisions, started to keep track of important cases with manufacturers, started to bring some technical advices to technicians.

  • 2007-present: Kenworth Maska, Technical Support. Be on the lookout for the latest available information from engines manufacturers to keep our technicians updated and on the cutting edge, communicate with manufacturers service engineers on a regular basis, lead our technicians on complex engines electronic and aftertreatment issues, assist and advise our warranty department on complex or unusual claims, maintain computers in the workshop, prepare and give training sessions to technicians and customers.



  • Cummins EPA 2007 and 2010 midrange and heavy-duty on-highway products (ISB, ISC, ISL, ISX11.9, ISX15)
  • Cummins Warranty Administration
  • Paccar MX EPA 2010
  • Westport GX EPA 2007
  • Caterpillar EPA 2007 heavy-duty on-highway products (C13 and C15)
  • Caterpillar Advanced EPA 2007 troubleshooting
  • Caterpillar Warranty Administration
  • Kenworth Air and ABS systems
  • Kenworth Cab and Chassis Electronics
  • Kenworth Warranty Administration


  • Problem solving skills
  • Analytical thinking
  • Adaptive and open-minded to different ways of thinking
  • Autodidact and Do-it-yourself-er